By booking an appointment with Lubetechmaster you agree to the following terms and conditions for mobile automotive services.

Service Area and Availability

•   Mobile services are generally available within Palm Beach, Florida, and surrounding areas subject to technician availability and safety considerations.

•  Locations outside 40 miles radius may incur an additional travel fee or may be declined at our discretion.

Safe and Accessible Work Location

•  The vehicle must be parked on a safe, stable, and reasonably level surface, with enough space for the technician to work around the vehicle and open all doors fully.

•  Work cannot be performed in active traffic lanes, unsafe road shoulders, or areas where local rules prohibit vehicle repair work (such as certain HOA or commercial properties).

•  If security gates or parking restrictions apply, the customer is responsible for arranging access and any necessary permissions before the appointment time.

Customer Presence and Vehicle Access

•   An adult (18+) must be available by phone and able to provide vehicle keys, wheel lock keys, and any special security devices at the start of the appointment.

•  If the vehicle is locked, inaccessible, or keys are not available, this may be treated as a late cancellation or no-show and fees may apply.

Estimates, Pricing, and Payment

•  For most jobs, the customer will receive an estimate based on the information provided (year, make, model, VIN if available, and symptoms). This estimate may change if additional issues are discovered during inspection.

•  A minimum diagnostic or service fee of $120 may apply to each appointment, even if repairs are declined after inspection.

•  Payment is due upon starting of the agreed services, unless otherwise stated in writing on the invoice or work order.

•  Accepted payment methods include [list methods: cash, debit/credit card, Zelle, etc.]

Parts and Authorization

•  Parts may be new, OEM, aftermarket, remanufactured, or used, depending on availability and customer preference is not the technician, will discuss options when possible.; Any aftermarket parts not operating as designed is not due to the technician, 

• No additional repairs or parts beyond what was authorized will be performed without the customer’s verbal or written approval (text, email, or signed work order).

• If additional issues are discovered, work may be paused until the customer approves any updated estimate.

Diagnostics and Limitations

• Diagnostic services involve testing and inspection to identify the most likely cause of a problem based on available data and conditions at the time of the visit.

• Some problems may require multiple diagnostic steps or follow-up visits, especially intermittent issues that do not present during testing. Additional diagnostics may incur additional fees.

• Certain repairs or heavy work (for example, engine or transmission replacement, extensive suspension work, or frame repairs) may not be possible in a mobile environment and may be referred to a shop.

Customer Responsibilities

• The customer must provide accurate information about the vehicle, including year, make, model, known modifications, previous work, and current symptoms.

• Personal items and valuables should be removed from the vehicle interior and trunk before the appointment; the technician is not responsible for loss of personal property left in the vehicle.

•  If the vehicle has custom security systems, immobilizers, or aftermarket electronics, the customer must disclose this before work begins.

Cancellation, Rescheduling - Standard Cancellation Policy

•       Appointments may be canceled or rescheduled without penalty if at least 24 hours’ notice is provided before the scheduled start time.

•  Cancellations or reschedules with less than 24 hours’ notice may result in a late-cancellation fee of $35.

Same-Day Cancellations and No-Shows

•  Same-day cancellations (within 2 hours of the appointment) may be charged the minimum diagnostic/service fee and any applicable travel costs.[pandadoc]

•  If the technician arrives and is unable to perform the work due to inaccessible vehicles, unsafe conditions, or customer no-show, the visit may be treated as a no-show and subject to the full minimum service fee.[pandadoc]

Weather and Safety Cancellations

•  Because this is a mobile service, severe weather, unsafe working conditions, or other safety concerns may require rescheduling at the technician’s discretion.

•  In these cases, the appointment will be rescheduled at the earliest available time and no cancellation fee will apply.[pandadoc]

Late Arrivals and Time Windows

•  Appointment times may be given as a window (for example, 9:00–10:00 AM) to account for traffic and previous jobs; the technician will make reasonable efforts to arrive within that window.

•  If running significantly behind schedule, the technician will contact the customer to provide an updated estimated time of arrival.

Warranty and Liability- Service Warranty

•   Labor performed by Lubetechmaster may carry a limited warranty.

•  Parts warranties are subject to the terms of the manufacturer or supplier and may vary depending on part type and source.

Warranty Exclusions

• Warranties do not cover pre-existing conditions, unrelated failures, misuse, negligence, racing or competition use, off-road use, or modifications made after the repair.

•  Warranties may be void if another person or shop alters or removes components related to the original repair without prior notice.

Limitation of Liability

•  To the fullest extent permitted by law Lubetechmaster] is not responsible for indirect, incidental, or consequential damages, including loss of use, rental car costs, or lost income.

Vehicle Storage and Towing

Non-Drivable Vehicles

•  If the vehicle is unsafe or not drivable after diagnosis or attempted repair, the customer is responsible for deciding whether to tow the vehicle to a shop or keep it at its current location.

•  Any towing, storage, or impound fees are the responsibility of the customer.

Photos, Diagnostics Data, and Communication

Documentation

• The technician may take photos, videos, or diagnostic screenshots to document vehicle condition and work performed; these may be kept for internal records, warranty purposes, or to explain findings to the customer.

• Customers may request copies of invoices and summaries of work performed; detailed diagnostic logs may be provided at the technician’s discretion.

Communication and Authorization

•  Customers agree that Lubetechmaster may contact them by phone, text, or email regarding scheduling, estimates, approvals, and updates on their vehicle.

•   Verbal approvals given over the phone or via text may be documented and treated as binding authorization for additional work.

Disputes and Governing Law- Dispute Resolution

• Any disputes related to services provided should first be addressed directly with Lubetechmaster within a reasonable time after the issue is discovered, so that a good-faith attempt can be made to resolve the concern.

•  If a resolution cannot be reached, disputes may be handled according to applicable Florida law and, if agreed in writing, through mediation or arbitration in the county where services were performed.

Entire Agreement and Updates

•  These terms, along with any written estimate, invoice, or work order, form the entire agreement between the customer and Lubetechmaster regarding the services described.

•  Lubetechmaster reserves the right to update or modify these terms at any time; the version in effect at the time of booking or signing will apply to that appointment.